Help — answers that end the problem

Almost everything on FiveToTalk fixes itself. Find your problem below — each answer is the whole answer. There is no support ticket and no phone tree, because these six are built to not need one.

I paid and the customer never answered

You don't have to do anything. When you unlock a job, a 48-hour clock starts. If the customer never answers at all in those 48 hours — no reply, no call back, nothing — your $5 comes back to you as credit, automatically. You will get a text and an email when it lands. The credit never expires, and it applies itself the next time you unlock a job (your next unlock is $0). You don't have to ask, file anything, or email anybody.

If the customer DID answer you — even just to say no, or that they hired somebody else — that was a real talk, and the $5 stands. That's the deal, the same for every pro on the board.

The job was fake

Tap "Report fake" — it's on the job card and in the message that gave you the customer's number. The second you tap it, the job comes off the board so no other pro pays on it. The post gets checked against the posting history and the other pros' outcomes. If it's fake: the post is killed, your $5 goes back to your card automatically (not credit — your card), and the poster is flagged; a second fake gets them blocked for good. If it's a real post that just looked off, it goes back on the board and you'll get a message saying so. Either way you hear the answer — you never have to chase it.

I paid but I can't see the customer's number

The number appears the moment your payment confirms — usually seconds. If you don't see it:

1. Check the job page again and pull to refresh — the number is at the top.
2. Check your text messages and email — the name and number were also sent to you there.
3. If your card was declined, nothing was charged and nothing unlocked — the job page will say "payment didn't go through," and you can tap to try again with the same card or a different one.

There is no state where you paid and the number is lost: if a payment confirmed, your unlock is on your account forever and the number is always on that job page for you.

I want my money back

There are exactly two ways money comes back on FiveToTalk, and both are automatic:

1. The customer never answered at all within 48 hours of your unlock → $5 back as credit (see the first answer above).
2. The post was fake → $5 back to your card (see the second answer above).

If the customer answered and talked to you — even a fast no — the $5 stays. You paid for a talk, and the talk happened. There is no third case, no form to file, and no one to convince. If you believe your case is one of the two above and the automatic fix somehow didn't fire, the "Still stuck" link at the bottom of this page reaches the platform inbox — a person reads it the same day, and the two rules above are what they'll check.

How do I stop these alerts?

Every alert you get has a one-tap link in it: "Stop alerts for [trade] in [town]." Tap it and that exact stream stops — no login, no email to anybody. To change everything at once, the link at the bottom of every alert opens your settings: one list of trades and towns, each with its own on/off. Turn off what you don't run, keep what you do. You can turn any of it back on the same way. Stopping alerts never closes your account and never costs anything.

I need to change my phone or email

There's a "Change my phone / email" link at the bottom of every alert and every message we send you. Tap it, type the new one, and tap the confirm link we send to the NEW phone/email — the change takes effect the moment you confirm, and your old contact gets a notice that it changed (so a change you didn't make can't hide). Your unlocks, credit, and Talked/Hired counts all move with your account automatically. Nothing to re-register, nobody to call.